Policies & FAQ’s

Schedule Changes

We understand that life happens and plans may change. If you need to transfer to a different training date, please contact Rise Yoga Customer Service as soon as possible at: 905-975-7690 or help@riseyogaschool.com

• All training transfers are subject to a $50 transfer fee.

Training Cancellations

We recognize that emergencies may arise. In the event you must cancel your training:

• Your tuition will be held as a credit on file for future use.
• Credits must be used within one (1) year from the original training date.
• No refunds are issued under any circumstances.

Training Credit Policy

• Credit on file must be used within 12 months from the date of issue.
• Credits are non-transferable and non-refundable once applied to another training.

Training Minimums

Rise Yoga reserves the right to cancel any training that does not meet minimum registration requirements. In such cases, you will receive a full credit or be given the option to transfer to another training.

Special Considerations

At Rise Yoga, we are committed to making our trainings accessible, inclusive, and supportive. If you have any special considerations or unique needs, please email us at: help@riseyogaschool.com

Detailed Training Policies

Cancellations

• 14+ Days’ Notice: Eligible for a refund minus the $100 deposit.
• Less than 13 Days’ Notice: No refund. Tuition will be held as credit for future training (valid for 12 months).
• No-Shows: Forfeit all fees and are not eligible for credit.

We require 100% attendance to graduate and receive a certificate of completion from our program. Class attendance will be taken throughout the training.

In the case of any emergency absences, please notify the program director immediately.  If a student has planned absences that conflict with attendance in the program, please contact the program director to discuss options

Each student is responsible for scheduling make-up time with the program director.  Students must pay an additional cost for private make-up sessions with a teacher

Each student is expected to be at each session 15 minutes before the start time in order to set up and so that the training may start on time. If the student is late more than 30 minutes for their training they will not be able to continue with the training and need to re-schedule for a later date with $50.00 Transfer fee.

A leave of absence from the program will be granted due to medical disability or other extraordinary circumstances at the discretion of the program director. In this case our refund policy will apply to unused tuition and the student must reapply for the next available session and pay the difference, if any, of any remaining tuition and/or any related administrative fees. If tuition is increased for the next available session, the student must pay the higher rate.

Purpose Statement

At Rise Yoga School, we are committed to holding high ethical standards for our yoga teachers. We believe that it is the responsibility of a teacher to ensure a safe environment in which our students can grow physically, mentally, and spiritually.  Students are looking for guidance from teachers with authenticity, experience, and wisdom. Our Code of Conduct was developed to protect our students in this potentially vulnerable relationship with their teachers and to uphold the highest professional standards.

Financial Practices

Rise Yoga School, Teachers/Lead Trainers will manage their business affairs according to recognized standard business and accounting practices. We discourage teachers from any kind of financial involvement with students. This includes loans, gifts and business relationships. If teachers have any questions about conducting their business affairs or potential financial involvement with students, they should contact the Ethics Committee or school leadership for guidance.

Professional Growth and Continuing Education

Rise Yoga School, Teachers/Lead Trainers shall maintain and improve their professional knowledge and competence, strive for professional excellence through regular assessment of their personal and professional strengths and weaknesses, and through continued education and training. Teachers shall stay current with new developments in yoga through practice and study.

Teacher-Student Relationships

Rise Yoga School, Teachers/Lead Trainers shall demonstrate high regard for the moral, social, and religious standards of their students. Teachers shall avoid imposing their personal beliefs on their students, although they may express them when appropriate in the class and in a sensitive and careful manner. Teachers recognize the trust placed in them by students and the unique power of the student-teacher relationship. Teachers shall avoid exploiting the trust and dependency of students. Teachers shall avoid dual relationships with students (e.g. business, close personal or sexual relationships) that may impair their judgment, compromise the integrity of the teachings and/or use the relationship for their personal gain. Teachers shall not engage in harassment, abusive words or actions, or exploit students. Teachers recognize that the teacher-student relationship involves a power imbalance and shall exercise caution if the teacher chooses to get into a personal relationship with a student.

Integrity

Rise Yoga School Teachers/Lead Trainers shall uphold the highest of moral standards.  Teachers shall strive to ensure that their intentions, actions, and speech are based on honesty, compassion, selflessness, trustworthiness, and transparency. Teachers recognize that the process of learning is never complete, and they shall avoid portraying themselves as “enlightened” or “spiritually advanced.” Teachers recognize that they are walking on the spiritual path along with their fellow teachers and students. Teachers shall cultivate an attitude of humanity in their teaching and dedicate their work to something greater than themselves.

Scope of Practice

Rise Yoga School Teachers/Lead Trainers shall not abandon or neglect their students. If teachers are unable (or unwilling for appropriate reasons) to provide professional help or continue a professional relationship, they should make every reasonable effort to arrange for instruction for that student with another teacher. Teachers should avoid giving any personal advice concerning a student’s personal life. Teachers shall not give medical advice. Teachers shall not prescribe a treatment or suggest rejecting a physician’s advice. Teachers shall refer their students to medical doctors or complimentary licensed professionals when appropriate.

Confidential Information

Rise Yoga School Teachers/Lead Trainers shall keep all personal information disclosed by their students or clients strictly confidential. A teacher who receives personal information from a student or client may not disclose such information unless it obtains the written consent of the student or client. All discussions among teachers concerning students or clients shall be conducted in secure, non-public environments.

Inter-Professional Relationships

Rise Yoga Teacher/Lead Trainers shall keep all personal information disclosed by their students or clients strictly confidential. A teacher who receives personal information from a student or client may not disclose such information unless it obtains the written consent of the student or client. All discussions among teachers concerning students or clients shall be conducted in secure, non-public environments.

Advertising and Public Communications

Rise Yoga School Teachers/Lead Trainers shall accurately represent his or her professional qualifications and certifications along with his or her affiliations with any organization(s). Announcements and brochures promoting classes or workshops shall describe them with accuracy and grace. These principles are designed to uphold the quality of our teachings and shall be in compliance with legal guidelines for appropriate representation of our services.

Yoga Equity

Rise Yoga Teachers/Lead Trainers will welcome, accept, and support all students regardless of religion, gender, sexual orientation, language, nationality, political, or cultural background. Teachers will embrace yoga equity. Teachers shall seek to have an awareness and a commitment to making yoga more equitable, inclusive, accessible and diverse. This encompasses diversity, inclusion and accessibility in yoga. Teachers will make the conscious decision to address each of these issues thoughtfully and intentionally throughout their work in restoring equity to the yoga community. Teachers will emphasize the importance of learning, teaching, and practicing yoga honestly, which means promoting equity, reducing harm, honouring and leveraging cultural differences, and fostering diversity and inclusion in all areas of yoga while honouring the integrity of yoga’s cultural and historical roots.

If you have an existing username/password and are trying to log in and it is forwarding you to the home page without logging you in, it is due to a browser cache issue. You can fix it by doing one of the following

• On your computer, open Chrome.
• At the top right, click the three vertical dots and select “Settings”.
• Under “Privacy and Security,” click “Cookies and other site data”.
• Scroll down a little and click “See all cookies and site data”.
• At the top right, search for the website’s name.
• To the right of the site, click “Remove”.

How to clear cookies for one site in Safari:

• Select “Preferences” under the Safari menu.
• Select the “Privacy” tab.
• Select “Manage Website Data”.
• Choose the site that placed the cookies in your browser and select “Remove”.
• Select “Done” when you’ve deleted all the cookies from Safari.

To delete cookies for any single website:

• In the Menu bar at the top right of the screen, click on the three lines and select “Options”.
• Select the “Privacy & Security” panel, scroll down a little and go to the “Cookies and Site Data” section.
• Click the “Manage Data”.
• In the “Search websites” field, type the name of the site whose cookies you want to remove.
• If you are still having trouble logging in, please email help@riseyogaschool.com and let us know what device and browser you are using to access the site.

Click on the HD in the bottom right-hand corner of the video player. Select 270p and your video will play at the lowest resolution. If that works well you can move up from there and test better resolution settings. If this does not help, try unplugging and plugging back in your wireless router.

The easiest place for you to begin is our Gentle or Yin Classes, where we list our entire collection of yoga class videos that are suitable for beginner students. “Beginner” is a broad category and we all have different preferences, so it may take time to try certain classes and to see if you like specific teachers. We also have a Beginners class which is a great place to begin as there you will learn the basic yoga poses you will find I all or most yoga classes. It’s a slow class allowing you the time to settle into and feel the pose while getting comfortable with the names of the poses.

Yes. You can watch our videos on any wireless network, as long as the internet connection speed is fast enough. If you have a laptop you can access our yoga videos almost anywhere in the world, as long as there is a wireless connection.

In the bottom right-hand corner of the video screen, there is an icon that shows four arrows pointing out to four corners. Select that icon. To return to the smaller screen, the icon will be in the same place with four arrows pointing in to four corners. Select that icon.

Select the Gear icon (Settings) along the bottom of the screen towards the right-hand corner. You will then see a small screen pop up and you want to click on “Quality” and click on the 1080HD or highest quality available. Playing your video in HD will demand more from your internet connection. If the video freezes or stutters, either pause the video for a few minutes to let it load, or select a lower resolution.

To turn on the closed captioning, look to the bottom right hand side of the screen where you will find the CC. The text will appear at the bottom of the video player and you have the ability to alter the size, colour, background opacity and more by clicking on the CC option, then the gear wheel icon.

Google Chrome and Mozilla Firefox appear to work best with our site.

Yes you need to have an account to view all videos on our site. You can sign up for an account here: Memberships

If you’re using Windows, right-click anywhere on the desktop and click on “Personalize”. On the left-hand side, select “Lock Screen” and at the bottom of the page, you will see “Screen Saver Settings”. From there you can disable your screen saver or adjust the settings to your liking. If you’re on a Mac, go to the Apple icon and click “System Preferences”. Under “Personal”, select “Desktop & Screen Saver” and from there you can set the length of time.

Create an environment that is relaxing and quiet. Turn off your phone to ensure that you won’t be interrupted for the length of the class. Dim the lights, and anything else that you find relaxing for yourself maybe Light a candle, burn some incense or essential oils.

It is best to exercise at least two hours after you have eaten. This will obviously be different for everyone. Wear comfortable clothes that do not inhibit movement. Anything is fine as long as it is comfortable. It is a good idea to watch the video before doing the class. You can skip forward easily if you would like, simply by clicking on the timeline. Most important of all, have fun, it’s ok if you don’t get it the first time, and remember this fact if you can breathe you’re can do Yoga. Yoga is a great way to feel amazing and to explore every nook and cranny of your body and mind. Honour what your body is telling you. Avoid pushing past your comfort level. Breathe deeply and surrender.

You can skip forward easily simply by clicking on the timeline.

If you would like to become a member, go to “LINK”.