Policies & FAQ’s
FAQ’s
I am Having Trouble Logging in, What Should I Do?
If you have an existing username/password and are trying to log in and it is forwarding you to the home page without logging you in, it is due to a browser cache issue. You can fix it by doing one of the following:
Clearing Cache: If You Are Using Chrome:
- On your computer, open Chrome.
- At the top right, click the three vertical dots and select "Settings".
- Under "Privacy and Security," click "Cookies and other site data".
- Scroll down a little and click "See all cookies and site data".
- At the top right, search for the website's name.
- To the right of the site, click “Remove".
Clearing Cache: If You Are Using Safari:
How to clear cookies for one site in Safari:
- Select "Preferences" under the Safari menu.
- Select the "Privacy" tab.
- Select "Manage Website Data".
- Choose the site that placed the cookies in your browser and select "Remove".
- Select "Done" when you've deleted all the cookies from Safari.
If You Are Using Firefox:
To delete cookies for any single website:
- In the Menu bar at the top right of the screen, click on the three lines and select "Options".
- Select the "Privacy & Security" panel, scroll down a little ,and go to the "Cookies and Site Data" section.
- Click the "Manage Data".
- In the "Search websites" field, type the name of the site whose cookies you want to remove.
If you are still having trouble logging in, please email [email protected] and let us know what device and browser you are using to access the site.
I am having trouble with streaming and buffering with videos. What should I do?
Click on the HD in the bottom right-hand corner of the video player. Select 270p and your video will play at the lowest resolution. If that works well you can move up from there and test better resolution settings. If this does not help, try unplugging and plugging back in your wireless router.
I’m a beginner. Where do I start?
The easiest place for you to begin is our Gentle or Yin Classes, where we list our entire collection of yoga class videos that are suitable for beginner students. “Beginner” is a broad category and we all have different preferences, so it may take time to try certain classes and to see if you like specific teachers. We also have a Beginners class which is a great place to begin as there you will learn the basic yoga poses you will find I all or most yoga classes. It’s a slow class allowing you the time to settle into and feel the pose while getting comfortable with the names of the poses.
Will Rise Yoga Canada work on my wireless connection?
Yes. You can watch our videos on any wireless network, as long as the internet connection speed is fast enough. If you have a laptop you can access our yoga videos almost anywhere in the world, as long as there is a wireless connection.
How do I expand the videos to full screen?
In the bottom right-hand corner of the video screen, there is an icon that shows four arrows pointing out to four corners. Select that icon. To return to the smaller screen, the icon will be in the same place with four arrows pointing into four corners. Select that icon.
How do I watch the videos in High Definition?
Select the Gear icon (Settings) along the bottom of the screen towards the right-hand corner. You will then see a small screen pop up and you want to click on “Quality” and click on the 1080HD or highest quality available. Playing your video in HD will demand more from your internet connection. If the video freezes or stutters, either pause the video for a few minutes to let it load or select a lower resolution.
How do I turn on Closed Captions (CC)?
To turn on the closed captioning, look to the bottom right-hand side of the screen where you will find the CC. The text will appear at the bottom of the video player and you have the ability to alter the size, color, background opacity ,and more by clicking on the CC option, then the gear wheel icon.
What is the best browser for Rise Yoga Canada?
Google Chrome and Mozilla Firefox appear to work best with our site.
Do I need to sign up to play the videos?
Yes, you need to have an account to view all videos on our site. You can sign up for an account HERE.
My screen saver keeps interrupting the video. How do I disable it?
If you’re using Windows, right-click anywhere on the desktop and click on "Personalize". On the left-hand side, select "Lock Screen" and at the bottom of the page, you will see "Screen Saver Settings". From there you can disable your screen saver or adjust the settings to your liking. If you’re on a Mac, go to the Apple icon and click "System Preferences". Under "Personal", select "Desktop & Screen Saver" and from there you can set the length of time.
How should I prepare my space before watching a class video?
Create an environment that is relaxing and quiet. Turn off your phone to ensure that you won’t be interrupted for the length of the class. Dim the lights, and anything else that you find relaxing for yourself maybe Light a candle, burn some incense or essential oils.
What else is important before I begin a class?
It is best to exercise at least two hours after you have eaten. This will obviously be different for everyone. Wear comfortable clothes that do not inhibit movement. Anything is fine as long as it is comfortable. It is a good idea to watch the video before doing the class. You can skip forward easily if you would like, simply by clicking on the timeline. Most important of all, have fun, it’s ok if you don’t get it the first time, and remember this fact if you can breathe you can do Yoga. Yoga is a great way to feel amazing and explore every nook and cranny of your body and mind. Honor what your body is telling you. Avoid pushing past your comfort level. Breathe deeply and surrender.
How do I become a member?
If you would like to become a member, go to our Membership page HERE.
How do I skip forward in the video?
You can skip forward easily simply by clicking on the timeline.